const engineer = {
name: "Nayeem Ahmed",
role: "Computer Engineer",
stack: ["React", "Node", "Python"],
passion: "Building & Solving"
};
const engineer = {
name: "Nayeem Ahmed",
role: "Computer Engineer",
stack: ["React", "Node", "Python"],
passion: "Building & Solving"
};
const engineer = {
name: "Nayeem Ahmed",
role: "Computer Engineer",
stack: ["React", "Node", "Python"],
passion: "Building & Solving"
};
const engineer = {
name: "Nayeem Ahmed",
role: "Computer Engineer",
stack: ["React", "Node", "Python"],
passion: "Building & Solving"
};
const engineer = {
name: "Nayeem Ahmed",
role: "Computer Engineer",
stack: ["React", "Node", "Python"],
passion: "Building & Solving"
};
const engineer = {
name: "Nayeem Ahmed",
role: "Computer Engineer",
stack: ["React", "Node", "Python"],
passion: "Building & Solving"
};
const engineer = {
name: "Nayeem Ahmed",
role: "Computer Engineer",
stack: ["React", "Node", "Python"],
passion: "Building & Solving"
};
const engineer = {
name: "Nayeem Ahmed",
role: "Computer Engineer",
stack: ["React", "Node", "Python"],
passion: "Building & Solving"
};Nayeem
Ahmed.
Technology and Sales Professional. People Leader. Problem Solver. Driven by exceptional customer experiences and meaningful results.
Work
Technician & Sales Associate
Provided technical repair, device troubleshooting, and customer-facing sales support in high-volume Mobile Klinik environments.
Diagnosed hardware and software issues and translated technical findings into clear repair, replacement, and product recommendations.
Supported device purchases, repairs, accessories, and telecom needs while identifying opportunities for additional products and services.
Maintained accurate repair, inventory, customer, and device-lifecycle records across operational and CRM systems.
Continued developing technical product knowledge and consultative sales skills across technology and telecom services.
Mobile Klinik Store Manager
Owned cascaded Store KPIs and end-to-end client relationships and conflicts (billing, service, post-sales), converting recurring pain points into documented resolution workflows at store level that sustained 98% satisfaction across Google reviews.
Extracted operational data from DOMO and Tableau (BI) to keep reporting accurate and standardized, surfacing risk and growth signals that informed targeted promotions and drove a 300% seasonal sales lift within a localized clientele.
Coached team members to foster a habit of ensuring recurring reporting across RepairQ, Dayforce and a plethora of SAPs, improving data accuracy and completeness and lifting customer satisfaction accompanied by measurable sales results in a span of a month.
Acquired master class training from enterprise sales mentors to rebuild coaching workflows and scripts from live data, translating metrics into actionable guidance that improved conversion and lead follow-up.
Product Care Specialist (Formerly Mobile Klinik Technician)
Established a strong sales record as a top-performing member of the Dufferin Mall team, consistently achieving or exceeding sales targets and contributing to team objectives.
Sold and supported TELUS and Koodo subscription products while consistently meeting or exceeding national KPI benchmarks within the channel.
Maintained a 4.9/5 customer rating across 350+ Google reviews through technical expertise, product knowledge, and customer-focused problem solving.
Provided technical and product support, translating complex technical issues and diagnostics into straightforward recommendations that helped customers make informed repair, device-purchase, and service decisions while supporting repeat business.
Expanded from consumer telecom sales into foundational SMB selling, using consultative discovery and repeat-business opportunities to build early B2B sales experience.
Provided second-line technical support by diagnosing and resolving hardware/software issues across 500+ devices, while maintaining accurate records across CRM, ERP, and ticketing platforms.
Used customer and technical inquiry patterns to identify recurring product and process issues, documenting system errors and coordinating resolution with internal teams to improve issue tracking, team efficiency, and escalation resolution.
Managed repair cases, insurance claims, inventory documentation, and device-lifecycle records while maintaining manufacturer compliance.
Refurbished and sold 500+ Certified Pre-Owned devices, supporting device reuse, revenue generation, and waste reduction.
Education
Bachelor of Engineering (BEng, Honours)
Computer Engineering
Ryerson University / Toronto Metropolitan University (TMU)
SEP 2018 — MAY 2022
Bachelor's Degree
Dean's List Award
Reviews
Volunteering
TELUS Days of Giving · Toronto 2026
SCARS Volunteers · Bangladesh 2018
Be a Savior · Community Cleanup 2017
Be a Savior · Tree Planting 2017
TELUS Days of Giving
Toronto, Canada · 2026
Collaborated with colleagues to prepare and wrap holiday gifts for underserved community members. Assisted in the delivery and distribution of donated items to individuals and families in need.
Volunteer — SCARS
Bangladesh · 2018
Supported community outreach initiatives focused on collecting and distributing essential supplies to underserved and homeless populations. Coordinated donation collection efforts and managed event logistics to ensure efficient campaign operations.
Executive Member — Be a Savior (NGO)
Bangladesh · 2017
Organized campaigns on planting trees and donating essentials to the homeless. Facilitated communication between volunteers and the benefactors and funding partners, presented cost assessments and technical implementation plans, and trained 50+ volunteers using engaging presentations.
Technical projects & participations throughout formal academic training and involvement with adapting technology — click to expand