const engineer = {
name: "Nayeem Ahmed",
role: "Computer Engineer",
stack: ["React", "Node", "Python"],
passion: "Building & Solving"
};
const engineer = {
name: "Nayeem Ahmed",
role: "Computer Engineer",
stack: ["React", "Node", "Python"],
passion: "Building & Solving"
};
const engineer = {
name: "Nayeem Ahmed",
role: "Computer Engineer",
stack: ["React", "Node", "Python"],
passion: "Building & Solving"
};
const engineer = {
name: "Nayeem Ahmed",
role: "Computer Engineer",
stack: ["React", "Node", "Python"],
passion: "Building & Solving"
};
const engineer = {
name: "Nayeem Ahmed",
role: "Computer Engineer",
stack: ["React", "Node", "Python"],
passion: "Building & Solving"
};
const engineer = {
name: "Nayeem Ahmed",
role: "Computer Engineer",
stack: ["React", "Node", "Python"],
passion: "Building & Solving"
};
const engineer = {
name: "Nayeem Ahmed",
role: "Computer Engineer",
stack: ["React", "Node", "Python"],
passion: "Building & Solving"
};
const engineer = {
name: "Nayeem Ahmed",
role: "Computer Engineer",
stack: ["React", "Node", "Python"],
passion: "Building & Solving"
};Nayeem
Ahmed.
Sales Professional. People Leader. Problem Solver. Driven by exceptional customer experiences and meaningful results.
Work
Mobile Klinik Store Manager
Owned end-to-end client relationships and conflicts (billing, service, post-sales), converting recurring pain points into documented resolution workflows at store level that sustained 98% satisfaction across Google reviews.
Extracted operational data from DOMO and Tableau (BI) to keep reporting accurate and standardized, surfacing risk and growth signals that informed targeted promotions and drove a 300% seasonal sales lift within a localized clientele.
Coached team members to foster a habit of ensuring recurring reporting across RepairQ, Dayforce and a plethora of SAPs, improving data accuracy and completeness and lifting customer satisfaction accompanied by measurable sales results in a span of a month.
Acquired master class training from enterprise sales mentors to rebuild coaching workflows and scripts from live data, translating metrics into actionable guidance that improved conversion and lead follow-up.
Product Care Specialist
Provided professional technical and product support, using daily customer and technical inquiry data to identify where product and process experience broke down - contributing to a 4.9/5 rating across 350+ reviews on Google.
Sold and supported TELUS/Koodo subscription plans, consistently maintaining or exceeding national KPI benchmarks among peers within our channel.
Worked cross-functionally with peers to flag and document product issues and system errors, reducing escalated tickets and improving overall team efficiency.
Expanded sales expertise from consumer channels into SMB, building foundational B2B sales capabilities and leveraging coaching to strengthen consultative selling and business development skills, resulting in repeat business.
Technician (Repair and Sales)
Established a proven sales track record as a top-performing team member at the Dufferin Mall team, consistently achieving or exceeding sales targets and driving team objectives.
Provided second-line IT/technical support, diagnosing and resolving hardware and software issues on 500+ devices while maintaining accurate records through CRM, ERP and ticketing platforms to Samsung, Google, and Apple compliance standards.
Refurbished and/or sold 500+ Certified Pre-Owned devices to promote environmental sustainability.
Advised clients on repair and device decisions, translating technical diagnostics into plain-language guidance that drove repeat business.
Managed client repairs, insurance claims, and inventory documentation, keeping data accurate and up to date across every device lifecycle.
Education
Bachelor of Engineering (BEng, Honours)
Computer Engineering
Ryerson University / Toronto Metropolitan University (TMU)
SEP 2018 — MAY 2022
Bachelor's Degree
Dean's List Award
Reviews
Volunteering
TELUS Days of Giving · Toronto 2026
SCARS Volunteers · Bangladesh 2018
Be a Savior · Community Cleanup 2017
Be a Savior · Tree Planting 2017
TELUS Days of Giving
Toronto, Canada · 2026
Collaborated with colleagues to prepare and wrap holiday gifts for underserved community members. Assisted in the delivery and distribution of donated items to individuals and families in need.
Volunteer — SCARS
Bangladesh · 2018
Supported community outreach initiatives focused on collecting and distributing essential supplies to underserved and homeless populations. Coordinated donation collection efforts and managed event logistics to ensure efficient campaign operations.
Executive Member — Be a Savior (NGO)
Bangladesh · 2017
Organized campaigns on planting trees and donating essentials to the homeless. Facilitated communication between volunteers and the benefactors and funding partners, presented cost assessments and technical implementation plans, and trained 50+ volunteers using engaging presentations.
Technical projects & participations throughout formal academic training and involvement with adapting technology — click to expand